If you are not 100% satisfied with your purchase, we have a 30-day right of the return policy. We will be happy to accept your return and provide you with a store credit. Or a full refund of the value of the product's purchase price. The delivery fee is non-refundable.

All we ask is that you return the item to us unused and in the original packaging. Be sure that the product is in the same condition as you received it and tags are still intact.

The only exceptions to our return's policy are sleeping bags, underwear, padded bike shorts and swimwear, which we cannot accept back due to hygiene reasons.

Gift Cards are not redeemable for cash or refundable, and tents must be unopened and in original packaging.

These products are still guaranteed under the Consumers Guarantees Act.

All Returns need to have the below form filled out before returning, and we will supply you with an RA Number to go with the product before returning. Please allow 2-3 days to get your RA Number.

You can return the product with RA Number to:

Pack & Pedal Albany BIKE & CAMPING
Albany Mega Centre
140 Don McKinnon Drive
Albany, Auckland 0632
New Zealand

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